SOMEONE MAY HAVE ASKED YOUR QUESTION BEFORE.
Soak products are manufactured in Toronto – they include our well-loved Soak Wash as well as a range of secondary products that support the company’s philosophy of helping our customers care for the washables they cherish the most. Soak is available in an assortment of fresh fragrances plus Scentless (for your sensitive side). Watch for new products launching throughout the year!
WHAT DO YOU WANT TO KNOW?
Here’s all the info you need about hand washing, ingredients, fragrances and other Soak stuff. Don’t see what you’re looking for? Just ask.
WHERE IS SOAK MADE?
Soak products are formulated and responsibly manufactured in Ontario, Canada. We’re an all-Canadian brand and proud of it!
WHAT DOES NO-RINSE MEAN, EXACTLY?
It means exactly that – you just Soak your stuff and go. You don’t have to rinse your clothes out – really. Because Soak is a low-suds liquid, the dirt and detergent come out in the water, and whatever is left in the item evaporates. When you squeeze out the water, all that’s left behind is a hint of fragrance that dissipates over time.
You can certainly rinse if you want, but rinsing won’t affect how Soak cleans. It will just remove the fragrance. Because no-rinse requires less agitation, it’s easier on fabrics. Plus, the process uses less water, which is good for the planet.
IS HAND WASHING HARD?
No. It’s actually remarkably easy – all it takes is a quick Soak. In fact, we have a bunch of customers who have stopped taking their stuff to the dry cleaner and are Soaking it instead – because it’s easier, healthier, cheaper and smells way better. Be sure to check the fabric content and care instructions before soaking any garments labelled “dry clean only.”
HOW DO I TEST FOR COLOR FASTNESS?
Rub a bit of Soak on an inconspicuous part of the garment and rinse after two minutes. If there’s no bleeding, you’re good to go.
IS SOAK ORGANIC?
No. However, it is environmentally-friendly, biodegradable and the bottles are recyclable and printed with water-based inks. Organic and all-natural products tend to need to be refrigerated and have short shelf lives; Soak is a stable product that will not fog or separate over time.
CAN I USE SOAK IN THE MACHINE?
Yes. Soak is ideal for either hand or machine washing, and can also be used in High Efficiency (HE) machines. Use the delicate cycle and measure Soak based on your machine’s instructions. Feel free to either use or skip the rinse cycle, depending on what you are washing.
I FORGOT ABOUT MY ITEM AND LEFT IT IN SOAK OVERNIGHT. IS IT OKAY?
Of course. There’s nothing in Soak that will harm your clothes. Fifteen minutes is all you really need, though – leaving things in longer won’t make them any cleaner.
CAN SOAK HELP PROTECT MY WOOL AGAINST MOTHS?
No laundry wash will keep moths away from your knits (not Soak, and not our competitors). However, because moths are attracted to the oils from your skin that are trapped in the fibers, your best bet is to wash things regularly and store them clean, especially before you put them away for the season. We don’t recommend using moth balls. Not only do they smell awful, they contain harsh, toxic chemicals that aren’t good for anyone.
ARE THE FRAGRANCES STRONG?
None of our scents will leave a strong or heavy fragrance lingering in your garments. They’re formulated to leave just a hint of freshness on the item after it has been washed. When customers were asked to compare Soak to other fine fabric rinses, they found the scent more delicate, fresher and milder than the current market leaders. For more information on fragrances, watch Soak Fragrances on YouTube.
I’M SENSITIVE TO FRAGRANCE – DO YOU HAVE ONE THAT’S UNSCENTED?
Scentless is “for your sensitive side” and contains zero fragrance. Other than that, it’s exactly the same as our scented Soaks – a mild, plant-based formula that’s gentle on the laundry you love most.
WHERE CAN I BUY SOAK?
You’ll find Soak in an ever growing list of stores and online retailers around the world. Check the store locator for one near you. Are you a great Soak retailer who isn’t listed yet? Contact us and we’ll get you online straight away.
WHAT IF THERE ARE NO SUPPLIERS IN MY AREA?
You can buy it directly from us online – we’ll ship it anywhere in the world. Orders over $75 ship free within North America, but please note that shipping rates increase outside Canada and the US. Email us to place an international order.
ARE THERE EXTRA COSTS WHEN SHIPPING TO THE US BECAUSE SOAK IS MADE IN CANADA?
Nope. Soak is made in Canada under NAFTA regulations, and comes into the US without any duties or additional fees. All US orders ship FOB Buffalo NY.
WILL IT LEAK OR FREEZE IN TRANSIT?
It won’t leak – all Soak bottles have induction seals so nothing happens during shipping. However, due to the nature of shipping liquids, they may freeze in winter months. Rest assured, however, that the cold won’t affect how well Soak works. Allow the contents to thaw fully, and if any bottles crack or break during transit, let us know and we will happily replace any unusable bottles.
IS SOAK TESTED ON ANIMALS?
None of the Soak products are tested on animals.